To help support determine if latency is causing your connection issues, or if you have a complete outage between your computer and our server, a ping test is needed. The following explains how to perform a 5 minute (300 second) ping test. It’s important to do more than 5 pings (default) in order to isolate intermittent issues. Sometimes even 3600 ping counts are good.

Please make sure you are not uploading to your server, this can cause latency if you are indeed maxing out your local network upload link

WINDOWS/PC
To ping your website using a Windows based OS:
Open a command prompt, aka ms dos prompt, and then run the following command:

ping -n 300 www.your_domain.com

NOTE:  REPLACE YOUR_DOMAIN.COM WITH THE NAME OF YOUR ACTUAL DOMAIN NAME

MAC

Launch Terminal

ping -c 300 www.your_domain.com

NOTE:  REPLACE YOUR_DOMAIN.COM WITH THE NAME OF YOUR ACTUAL DOMAIN NAME

When sending the report to support, we only need the summary, not the 3,600 ping replies.

example summary:

--- m3server.com ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2002ms
rtt min/avg/max/mdev = 0.532/0.625/0.688/0.067 ms